Question
How do I unlock a ClinicMode account?
Answer
- To unlock a ClinicMode account, search for a user's profile. By default, only the active users will show up. Click on the filter icon and select Denied to find a deactivated account.
- Click on the user profile and then click Reactivate Access to reactivate the account.
Note: If you followed the steps above and still cannot find the user, it's possible that their account is managed by a different organization. Please contact Support for assistance.